Frequently Asked Questions
7i78's answers to all your questions are right here
Accounts, deposits and withdrawals, games, bonuses and responsible gaming — get detailed answers to the most common questions from Bangladeshi players.
Welcome to 7i78. This FAQ page is made for players in Bangladesh — here you will find answers to the most common questions about opening an account, making deposits via bKash or Nagad, understanding slots and cricket betting, bonus terms and responsible gaming. Every answer is written clearly in plain language so you can find the right information fast. If you cannot find an answer to your question, reach out to our 24/7 live chat.
Account and Registration
To open an account at 7i78, you need an active mobile number and you must be at least 21 years old. The registration process is fully online and can be completed in just a few minutes. Registering with accurate information helps avoid any issues later on.
No. At 7i78, only one account can be opened per mobile number. Running multiple accounts goes against the platform's rules and may result in bonuses being forfeited or the account being permanently closed. Always use a single account only.
Use the "Forgot Password?" option on the 7i78 login page. An OTP will be sent to your registered mobile number — use that code to set a new password. If you run into any trouble, get direct help through our 24/7 live chat.
Yes, identity verification is required before making a withdrawal. This keeps your account secure and helps prevent fraudulent activity. The verification process is quick and straightforward — our support team is always on hand to help with the details.
Deposits and Withdrawals
Yes, you can easily deposit at 7i78 using bKash, Nagad, Rocket and bank transfer. The minimum deposit amount across all methods is just ৳200. Deposit instantly using your preferred mobile banking app.
Deposits made via bKash, Nagad and Rocket usually appear in your 7i78 account within a few minutes. Bank transfers may take a little longer depending on the bank's processing time. If there is a long delay, please contact support.
The minimum deposit amount at 7i78 across all payment methods is ৳200. The maximum deposit limit may vary depending on the method and account level — check the platform's payment section or ask support for details.
Approved withdrawals at 7i78 are typically processed within 1 hour. The minimum withdrawal amount is ৳1,000. We are committed to ensuring fast and hassle-free payouts.
7i78 does not deduct any extra charges on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction fees. Check the relevant provider's app or website for details on that.
Games and How to Play
7i78 offers a wide variety of games including slots, live casino, fishing games and cricket betting. You will find popular titles from top providers such as Pragmatic Play, PG Soft, JILI and Spribe. New games are added regularly.
To bet on BPL or any cricket match, log in to 7i78 and go to the cricket section. Choose your preferred match and market (match winner, top batsman, over/under, etc.). Enter the amount on the bet slip and confirm. Bets can be changed or cancelled up until the match starts.
Absolutely. 7i78 is fully mobile-friendly. Play directly from the browser on any Android or iOS smartphone — no separate app download is needed. The website is well optimized for mobile screens.
RTP is the theoretical payout percentage of a slot or game — it indicates how much money returns to players on average per ৳100 wagered over the long term. A higher RTP means better overall odds for the player. Keep in mind that the outcome of each round is random and independent.
Yes. 7i78 only offers certified games from reputable game providers. These games are based on an RNG (Random Number Generator), which ensures completely fair and unbiased results. Fair play is a core principle for us.
Yes. In the 7i78 live casino section, you can play with real human dealers via live streaming. Enjoy live table games from top providers such as Evolution Gaming and Ezugi — and get the feel of a real casino from home.
Bonuses and Promotions
New members at 7i78 receive a 120% welcome bonus on their first deposit, up to ৳20,000. That means if you deposit ৳10,000, you get a total playing balance of ৳22,000. The wagering requirement on the bonus is just 10x.
A wagering requirement means you need to place bets totalling a set multiple of the bonus amount before you can withdraw it. For the 7i78 welcome bonus, this is 10x — meaning if you receive a ৳1,000 bonus, you can withdraw after placing a total of ৳10,000 in bets.
The 7i78 VIP program has three tiers:
Bronze — up to 0.5% weekly cashback
Silver — up to 1.0% weekly cashback
Gold — up to 1.5% weekly cashback
You can move up to a higher tier through regular and active play.
Bronze — up to 0.5% weekly cashback
Silver — up to 1.0% weekly cashback
Gold — up to 1.5% weekly cashback
You can move up to a higher tier through regular and active play.
To find out which games are eligible for bonus use, check the 7i78 terms and conditions page. Generally, bonuses can be used in full on slots, fishing games and certain other games. Ask our live chat to be sure.
Yes. 7i78 offers reload bonuses, weekly cashback and special seasonal promotions for regular players. Keep an eye out for special offers during Eid, Pohela Boishakh or the BPL season. VIP members enjoy even more exclusive benefits.
Security and Responsible Gaming
Yes. 7i78 uses SSL encryption to keep all data and transactions secure. Your personal information and financial transactions are fully protected. We are committed to providing a reliable and transparent online gaming environment.
7i78 is for people aged 21 and above only. Use of this platform by minors is strictly prohibited. Age is verified at the time of registration. Responsible gaming is our top priority.
Yes. If you feel you are playing too much or want to take a break, let our support team know and they will help restrict your account temporarily or permanently. More information is available on the responsible gaming page.
If you feel a gaming addiction is developing, contact 7i78 support right away. Our team will help you set gaming limits and guide you through the self-exclusion process. Resources and guidance are available on the responsible gaming page.
7i78's support team is available 7 days a week, 24 hours a day in Bengali via live chat. You can also reach us by email: [email protected] — we'll reply as quickly as possible.
Still have questions?
Get in touch with support
Our Bengali-speaking support team is with you 24/7.
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